Kirsty & Co

Supporting passionate e-commerce brands to conquer their to-do lists and allow the freedom to elevate and scale.

Book a discovery call

Say goodbye to endless to-do lists and let us take care of your customer service needs! That way, you can focus on what you do best in your business.

So, you've grown your business from the ground up. Creatives, email marketing, customer service, social media, strategy.. You’re doing all.the.things! But, what if you didn’t have to do them all yourself?

What I’d love for you to do, is write down all the things you do in your business in a day. Now highlight the tasks that are time consuming and just simply - not your jam. Now that, that is what you can outsource to your wonderful Virtual Assistant Team - AKA Kirsty & Co

Hey there!

Are you ready to free up your time so you can concentrate on the needle-moving parts of your business?

Meet your virtual assistant team, ready to streamline your customer support, tackle your to-do list, and handle all those tasks that are keeping you from scaling up.

You're protective of your business, right? I totally understand. Let me introduce myself and the Kirsty & Co team!

More about US

eCommerce Customer Service

At Kirsty & Co, we specialise in e-commerce customer service, making sure every question, email, and comment is answered with care. Whether you need full support or just an extra set of hands, we’ve got you covered.

Our services include:

  • Inbox management in Gorgias (or your preferred email platform)

  • Custom support packages to suit your ticket volume

  • Instagram & Facebook comment moderation

  • Additional chat, live, and phone support

Shopify Support & Maintenance

Your Shopify store deserves expert care and attention to detail. We provide tailored solutions to keep your store running smoothly, no matter your needs. Whether you need ongoing support, app maintenance, or a brand-new Shopify build, Kirsty & Co is here to help.

Our services include:

  • Shopify website builds & setup

  • Ongoing Shopify support & troubleshooting

  • App installation & maintenance

Reach out to chat with us about other e-commerce needs, including inventory management, UGC management, wholesale support, email marketing (Klaviyo), and more!

“Kirsty was the very first hire in my business - initially helping with sales and customer service. Her skill set is so varied that as my business grew, her role was able to evolve with it.

She has been there to support our growth every step of the way.”
— Steph - Montii.co

 So the truth is, you’re here because you are feeling the overwhelm. You need organisation and, to put it simply, an extra set of hands!

You need to get stuff done and you can’t spend another night laying awake thinking about what seems to be an endless to do list. While you are juggling all of the balls, what is being missed?

You need process, organisation and support.

I know where to find it.

“Over the last few years, Kirsty has supported our business with social media scheduling and email marketing. She did such a great job that my fellow friends in business didn’t even realise
I had been outsourcing.

Kirsty was able to hone in on my tone of voice and really get to know my business and our values.”
— Casey - Little Lifelong Learners
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Raise your hand if you're spending more time on customer service than you are on your morning coffee! ☕️🤚🏼 Let's be real, we all love helping our customers, but sometimes it feels like we're running a call center instead of our own business. So,
Abandoned carts, more like abandoned hearts! 💔😂 Did you know the average abandoned cart rate is about 76%? People get busy, kids ask for a snack, the postage cost is higher than they expected... There a multiple reasons why people abandoned their
When I jump on a discovery call with a client, one of the first questions I ask is "tell me about you and your business". This is the part I love the most! ❤️ When I asked this question with Tanya, I saw the spark in her eyes light up with