5 Areas to Outsource in Your E-Commerce Business (and How to Make Your VA a Superstar)
Running an e-commerce business is like being the ringleader at a three-ring circus—except you might also be the clown, the juggler, and the person who feeds the lions. If you're feeling like you need a dozen more arms, it's time to think about outsourcing. Virtual Assistants (VAs) can swoop in and save the day by taking over the stuff you really don't have time for. Here are five areas to consider outsourcing, along with tips on how to make sure your VA does things just the way you like them.
1. Customer Service
Customer service can be the best thing ever or a total nightmare. Get a VA to handle it, and you can sleep at night. Here's what they can do for you:
Replying to customer emails and chat messages
Addressing complaints and coordinating returns
Keeping tabs on customer reviews and feedback
Pro Tips for Communication:
Be clear about what you want: Provide templates, FAQs, and a tone guide so your VA sounds just like you.
Set boundaries: Make sure they know when to escalate an issue to you.
Encourage them to be friendly: A little kindness goes a long way!
My 5 Tips for preparing for maternity leave as a freelancer
Like many, I had worked hard to build a business that had replaced my previous full-time income. It wasn’t as simple as taking twelve months off and stepping straight back into business (I mean, if only right!) While the flexibility of owning your own business is ACE! It also means, when you aren’t around, things don’t get done!
So.. I put into place a plan that meant I could take time off to enjoy my new bundle of joy! And keep my business running and my clients happy.
The easiest way to become a Virtual Assistant
A question I’m asked all of the time - How did you become a Virtual Assistant? I’m going to let you in on a little secret… Before becoming a Virtual Assistant, I had never even heard of a VA! Truth be told, I didn’t know what one did let alone how to actually be one!
