So here you are.. Dreaming of having more balance in your day, an extra arm in your business as you scale!
Outsourcing can be a game-changer for businesses looking to focus on growth and innovation. With Kirsty & Co, you're not just getting a virtual assistant—you're getting a team that's committed to your success. That means we're here for the long haul, ready to grow with you.
So, you're probably wondering, How does this all work? How could I possibly get everything in my head, into someone else’s? We hear you, here’s how it works:
Initial Discovery Call: We kick things off by getting to know you and your business. I want to hear about your brand's dreams and goals and, of course, what kind of support you need. Whether it's customer service, admin support, social media, or all of the above, we're here for it!
Build Your Support: Once we know what you need, we'll build a plan that's totally customisable. You need a little bit of this and a little bit of that? No problem. We'll make sure you've got the right mix of tasks to keep everything you need running smoothly!
Smooth Onboarding: Now that we've got a plan, it's time to get to work. We'll integrate with your existing systems and learn your processes so that the transition is as smooth as possible.
Regular Check-ins: As your business evolves, we'll keep in touch to make sure we're still on track. Need more help? Want to try something new? Just let us know, and we'll adjust the plan. We've been at this for a while, so we're here to brainstorm with you and be your biggest cheerleaders!
Team Power: The best part? You're not relying on just one person. We've got a whole team at your service, which means we're always ready to step in and help. Plus, if your business grows, we can grow right along with you.
Ready to take the first step?
“Kirsty and her team have changed my life! Their support is invaluable to my business and my sanity as a business owner.”
Picture this:
You have more time and energy to focus on what you truly enjoy in your business.
You're spending more time in your zone of genius, doing what you do best—those things that ignite your passion as a business owner.
You can finally offload the repetitive tasks that make you want to pull your hair out.
Take a break without feeling guilty or worried that everything will fall apart in your absence.
With Kirsty & Co. supporting your e-commerce business, it's not just a dream. We help you make it happen.
Here's a taste of what we can handle for you:
Customer Service: We handle customer questions and issues through Gorgias or your email platform.
Wholesale Support: We keep your current stockists happy and reach out to potential stockists.
User-Generated Content (UGC) Management: We scout for new creators and manage the process.
Email Marketing: We design snazzy newsletters and build email flows that keep your customers coming back for more.
Social Media Management: Whether it's posting, engaging, or a mix of both, we take care of your social media so you can focus on what you do best.
Shopify Support: From adding new products to updating existing ones, we keep your online store in tip-top shape.
App Maintenance: We make sure your apps are running smoothly, from replying to customer reviews on Judge.me to regular upkeep.
New App Implementation: Thinking about a new app or platform? We can set it up and make sure it's working seamlessly with your store.
Order Management: We make sure your customer orders are processed and delivered without a hitch.
Something Else?: Want support with something that’s not on the list? Reach out!
“It’s been the first time since we have started Ecoy that we have actually been able to take some time off over Christmas without needing to worry about customer support.”
A word from Kirsty
Trust me, I get it. Outsourcing can be daunting and even a little scary. You've got competing priorities, tight budgets, and the thought of letting go of control? Yeah, that's nerve-wracking. We work with businesses of all sizes—from those taking their first outsourcing step to established brands looking to expand. I've been there, so I know just how overwhelming it can feel. But you're not alone, and we're here to make the process as smooth and stress-free as possible.
FAQs
Q: What exactly do virtual assistants do?
A: Virtual assistants handle a wide range of tasks, from customer service and email management to social media, marketing, and e-commerce support. Think of us as your extra set of hands.
Q: How do I communicate with my virtual assistant?
A: We make communication easy. We can set up weekly or biweekly catch-up calls, and in between, we'll stay in touch on Slack. We know how crucial good communication is!
Q: What if I need extra help during busy periods?
A: No problem! We're a team, which means we can scale our support to meet your needs. Just let us know, and we'll adjust accordingly.
Q: What makes you different from other virtual assistant teams?
A: We focus on building lasting relationships with our clients. We're not just here for a gig; we're here to be your long-term support. Plus, because we're a team, you get a wide range of skills and expertise all in one place.
Q: Is my business too small (or too big) for a virtual assistant?
A: Nope! We work with businesses of all sizes, from small startups to established brands. Whether you need occasional support or a full-time assistant, we're here to help.
Q: What if I have a task that's not on your list of services?
A: Just ask! We're pretty flexible, and if it's something we can handle, we're happy to help. If not, we'll point you in the right direction.
