eCommerce Customer Service

At Kirsty & Co, we specialise in e-commerce customer service, making sure every question, email, and comment is answered with care. Whether you need full support or just an extra set of hands, we’ve got you covered.

Our services include:

  • Inbox management in Gorgias (or your preferred email platform)

  • Custom support packages to suit your ticket volume

  • Instagram & Facebook comment moderation

  • Additional chat, live, and phone support

Shopify Support & Maintenance

Your Shopify store deserves expert care and attention to detail. We provide tailored solutions to keep your store running smoothly, no matter your needs. Whether you need ongoing support, app maintenance, or a brand-new Shopify build, Kirsty & Co is here to help.

Our services include:

  • Shopify website builds & setup

  • Ongoing Shopify support & troubleshooting

  • App installation & maintenance

Reach out to chat with us about other e-commerce needs, including inventory management, UGC management, wholesale support, email marketing (Klaviyo), and more!

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Raise your hand if you're spending more time on customer service than you are on your morning coffee! ☕️🤚🏼 Let's be real, we all love helping our customers, but sometimes it feels like we're running a call center instead of our own business. So,
Abandoned carts, more like abandoned hearts! 💔😂 Did you know the average abandoned cart rate is about 76%? People get busy, kids ask for a snack, the postage cost is higher than they expected... There a multiple reasons why people abandoned their
When I jump on a discovery call with a client, one of the first questions I ask is "tell me about you and your business". This is the part I love the most! ❤️ When I asked this question with Tanya, I saw the spark in her eyes light up with